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February 26, 2021
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AOL SETTLEMENT
(2007-07-12)
(wgvu) - A-O-L IS AGREING TO MAKE IT EASIER FOR ITS
REMAINING CUSTOMERS TO LEAVE AS PART OF A $3 MILLION-DOLLAR
SETTLEMENT WITH 48 STATES -- INCLUDING MICHIGAN -- AND THE DISTRICT
OF COLUMBIA.
THE RESOLUTION ANNOUNCED TODAY WAS DRIVEN BY A DELUGE OF
COMPLAINTS FROM A-O-L CUSTOMERS WHO SAID THEY TRIED TO CLOSE THEIR
ACCOUNTS, ONLY TO BE THWARTED IN THEIR ATTEMPTS OR DISCOVER THEY
WERE STILL BEING BILLED FOR SERVICES THAT THEY THOUGHT HAD BEEN
CANCELED.
THE OUTCRY TRIGGERED A MULTISTATE INVESTIGATION THAT WOULD HAVE
CULMINATED IN A LAWSUIT IF A-O-L HADN'T AGREED TO ANTE UP AND
CHANGE ITS WAYS, ACCORDING TO ATTORNEYA GENERAL IN VARIOUS STATES.
MICHIGAN WAS AMONG THE STATES THAT PLAYED A ROLE IN THE
SETTLEMENT.
A-O-L DIDN'T ACKNOWLEDGE ANY WRONGDOING IN THE SETTLEMENT.

(COPYRIGHT 2007 BY THE ASSOCIATED PRESS. ALL RIGHTS RESERVED.)
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