KSFR Local
(2008-03-07)
Sometime in the near future, if you drive up to a drive through food service operation anywhere in the U.S. - you could be in New Mexico, Florida, even Wyoming - you'll speak your order into the speaker box as you usually do. But the person who'll be taking your order could very well be in southern New Mexico.
An Illinois-based company is hiring people in Hobbs to take those phone orders from around the country and transmit them electronically to the drive-through restaurant wherever you are. The preparer gets the order on a computer and has it ready as you drive up. This replaces the need to have someone in the store take the time to talk with you - mostly unintelligibly -- on the speakerbox.
It's a high-tech system that the company says employs high quality internet voice systems and instant communications between the person taking the order and the person preparing the order. They say it cuts down on communications errors.
Well, we wanted to find out more about this improved communications system, so we placed a call to the Verety company headquartered in Illinois. (Listen)
That garbled voice mail didn't give us the full extension to call, so we called the main switchboard.(Listen)
Leaves open some questions whether you'll actually get fries with your order, after all.
Editor's Note: The state economic development department, in its critique of this report, reminds us that we incorrectly said the new jobs would be in Hobbs, N.M. In reality, the people are being recruited in Roswell. © Copyright 2013, KSFR
